Privacy Policy

At Urban Wolf, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your luggage, backpack, or travel accessory, you may return or exchange the item within 30 days of receipt.

To return or exchange an item, please contact us at  info@urbanwolfstore.com or call us on 011-41676392] to request a return or exchange. We will provide you with instructions on how to return or exchange the item, as well as a return shipping label if applicable.

Please note that all returns and exchanges must be in new, unused condition with all original tags and packaging intact. We cannot accept returns or exchanges on items that have been used or are not in their original condition.

In the case of a return, we will refund the original purchase price of the item to the original form of payment. If you prefer, we can also provide you with store credit to use on a future purchase.

In the case of an exchange, we will ship the replacement item to you at no additional cost. If the replacement item is not available, we will provide you with a store credit to use on a future purchase.

We are committed to providing our customers with the best possible experience, and we hope that our return and exchange policy will provide you with the flexibility and peace of mind you need when shopping with us.

Thank you for choosing Urban Wolf. We hope that our luggage, backpacks, and travel accessories will become a trusted companion on all of your travels.