Shipping Policy

What are the delivery charges?

The delivery charges are included in the product pricing shown on the product page. There are no other delivery charges. In cases where the order value is lower than the minimum required, some extra charges may be applied.

Although, the final price shown on the order summary page, just before you confirm the order, is the price you will pay, no hidden charges, rest assured.

What is the estimated delivery time?

The estimated time of delivery may differ from one item to another. There are several factors which influence the delivery of the item to your doorstep. Although we work hard to provide you a prompt delivery of your order, there may be some delays in the process due to things out of our control. We will duly inform you if the order could not be delivered for more than 7 days from the order date.

With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.

As a process, we constantly look at service levels of our logistics partners and make changes to those areas that do not match our service standards. As a result, there may be certain areas that we do not deliver to, as part of this process. Deliveries to such areas may hence be temporarily affected before we are able to resume the same.

We will cancel the order and process refunds for all the orders for which the delivery areas are not supported by our delivery partners. We will duly inform the customer for the same.

What about hidden costs (sales tax, GST etc)?

There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the product page is the all-inclusive final price. What you see is what you pay. All taxes are included in the list price.

Do urban wolf deliver internationally?

Currently,  urban wolf doesn’t deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the Delivery Address is within India.

If we support international delivery in the future, it will be duly reflected on this page and the product pages.

Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9 am to 7 pm. Working days exclude public holidays and Sundays.

Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.