At Urban Wolf, we stand behind the quality and craftsmanship of our products. That’s why we offer a limited warranty on all of our luggage, backpacks, and travel accessories.
Our limited warranty covers defects in materials and workmanship for a period of one year from the date of purchase. This warranty is only valid for the original purchaser of the product and is non-transferable.
If you believe that your Urban Wolf luggage, backpack, or travel accessory has a defect covered by our warranty, please contact us at info@urbanwolfstore.com or call us on 011-41676392. In order to process your warranty claim, we will need a copy of your original receipt and a description of the problem.
Please note that our limited warranty does not cover normal wear and tear, or damages caused by abuse, misuse, or accidental damage. It also does not cover damages caused by alterations or modifications to the product.
We reserve the right to repair or replace defective products at our discretion. If a repair or replacement is not possible, we may offer a credit or refund for the original purchase price.
We are dedicated to providing our customers with the best possible experience, and we hope that our limited warranty will provide you with peace of mind and protection against defects in materials and workmanship. However, we understand that accidents can happen, and we want to be prepared in case something goes wrong with your product. That’s why we also offer an optional extended warranty program for our luggage, backpacks, and travel accessories.
Thank you for choosing Urban Wolf. We hope that our luggage, backpacks, and travel accessories will become a trusted companion on all of your travels.